With the Tickets App from Chat Board, you can integrate a customer ticket area into your website, allowing customers to get immediate help from a single interface, in whatever form they prefer. It's the perfect blend of traditional ticketing and modern chat.

Professional Ticket System

Include a professional ticket area on your website and provide support where your customers are. Unlike traditional ticket systems that feel clunky and outdated, Chat Board's ticket system offers a modern, chat-like interface that customers actually enjoy using.

Core Benefits:

  • Tickets System: Professional help desk embedded on your site
  • Chatbots, Slack, and More: The first ticket system powered by chatbots and Slack for efficient support
  • Great UX: Human-centered design with clean, minimal aesthetics, responsive layout, and beautiful animations

Fast and Simple Ticket Creation

Customers can submit tickets in seconds with a clean and simple interface. Customize fields on the ticket form and add built-in fields like departments to ensure tickets are routed correctly from the start.

Creation Features:

  • Department and priority fields for proper routing
  • Clean and simple interface that anyone can use
  • Custom ticket fields for your specific needs
  • Attachment support for screenshots and files
  • Mobile-responsive design

Flexible Login and Registration

Require customers to register or login before sending tickets, or leave it open to any visitor—the choice is yours. Customize the registration form with custom fields and display an optional privacy consent acceptance form for GDPR compliance.

Access Options:

  • Registration and login forms with customization
  • Visitors can access without registering (optional)
  • Custom fields for user profiles
  • Privacy and GDPR compliance built-in
  • Social login options

Comprehensive Ticket Information

Automatically display useful information to your customers, such as lists of attachments, agent online and typing status, and agent location and local time. You choose which information to display based on your needs.

Information Display:

  • Typing and online status indicators
  • Conversation attachments list
  • Agent location and local time
  • Ticket details and department assignment
  • Real-time updates

Chat Settings Support

Most chat settings also work in the ticket area, making it incredibly powerful. This includes Slack integration, chatbot support, timetable settings, notifications, sounds, knowledge base articles, and much more.

Integrated Features:

  • Slack and Dialogflow: Full chatbot and team integration
  • Notifications and Messages: Keep everyone informed
  • Knowledge Base: Provide self-service options
  • Rich Messages: Interactive content in tickets
  • Automated Responses: Let bots handle common issues

Real-Time Ticket Management

Get updates in real-time with a dynamic ticket list that shows new tickets instantly. Search tickets quickly, see agent details including typing and online status, and manage everything from one clean dashboard.

Management Tools:

  • Real-time ticket list updates
  • Instant ticket search
  • Agent details and status
  • Department labels and categorization
  • Attachment previews
  • Articles and knowledge base access

Additional Advanced Features

Chat Board's ticket system includes powerful features often missing from traditional help desk software:

  • Google ReCaptcha: Block bots and prevent spam permanently
  • Infinite Ticket Areas: Create unlimited ticket panels via API
  • Email Confirmation: Send confirmations after ticket creation
  • Responsive Layout: Perfect on any device or screen size
  • Fast Installation: Ready in minutes with simple script or WordPress shortcode
  • Customization Options: Choose which elements to display or hide

Why Choose Chat Board for Tickets?

Traditional ticketing systems feel old and clunky. Chat Board brings a modern, chat-first approach to help desk support while maintaining all the organization and tracking benefits of tickets. Your customers get a better experience, and your team gets more powerful tools.

Key Advantages:

  • Chat-like interface customers prefer
  • Powered by AI chatbots for automation
  • Slack integration for team collaboration
  • Beautiful, modern design
  • Full mobile support
  • Easy to implement

Ready to modernize your help desk? Start with Chat Board and transform your customer support experience.

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